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After-sales Service

 

专业检测:

参照国际或国家相关标准,对我公司施工运动场地进行自检或申请专业实验室的系列检测,是我们对产品质量、工程质量的郑重承诺,也是我们交给客户的一把放心钥匙。

Professional Test

Reference to international or national standards, we do self-test or apply  laboratory testing to our installed sports fields. This is not only our promise to the quality of our product and our project, but also the key to make our customers be rest assured.

专业回访:

工程竣工交付后,项目的详细情况将自动进入售后服务数据库,我们的售后服务人员每三个月将进行专业回访,了解场地或产品的使用状况,为客户提供现场技术指导和咨询.

Professional return visit

The information of the project will be recorded into our after-sales service data base, when the project is finished. Our service personel will visit your filed to have a deep knowledge of the field and the utilization of the product every three months. Thus we can provide technical guidance and advice on site.

 

 

用户意见反馈:

每一个项目完成后,我们都会请客户就我们的人员素质、产品质量、工程质量、文明施工等方面提出宝贵意见或建议,无论是善意的批评还是积极的建议,我们都诚意接受并努力改进。

Feedback

We’d like to listen to opinions from our clients regarding to our personel, product quality,project quality and the installation service. No matter the opinions are criticism or advice,we’d like to accept and improve.

 

客户满意度调查

 
 
向客户及代理商发放《客户满意度调查》表,是公司每年底必须进行的一项重要工作内容。全面了解客户对我们的售后服务、产品质量、工程质量等方面的评价或意见,客户满意度调查的结果是我们制订下一步工作计划的依据。我们的目标是客户满意率100 %。

24小时反应制

公司实行24小时反应制,无论是技术咨询还是疑难问题,只要您给我们一个电话,我们的专业技术人员必须在24小时内给予您满意的答案。

24 Hours Response System

We carry out 24 Hours Response System. Our tecinician would give you a satisfied reply during 24 hours after you call us for the technicial consultation or knotty problems.

Customer Satisfaction Investigation
It is a necessary work to issue Customer Satisfaction Investigation Sheets to our clients and agents at the end of every year. Thereof we will have a better understanding of our after-sales service, product and project quality. We’d like to make next plan according to the information of Customer Satisfaction Investigation. Our aim is 100% satisfication from our clients.
 
 
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 · Product Quality Warranty
 · Project Quality Warranty